1. Planning

Planning the processes:

– Resources

– Document system (SOPs, work instructions)

– Initial and continuous training

– Risk management

2. Service provision

Implementing the processes:

– Approriate resources

– Compliance with specification objectives (cost-quantity-quality-time scales)

– Compliance with SOPs

– Amendment management

– Incident management

– Risk follow-up

3. Verification

Monitoring the processes:

– Internal audits

– Efficacy of corrective and preventive actions

– Measuring client satisfaction

– Quality indicators

4. Continuous improvement

Improving processes and practices based on factual elements stemming from monitoring