1. Planning
Planning the processes:
– Resources
– Document system (SOPs, work instructions)
– Initial and continuous training
– Risk management
2. Service provision
Implementing the processes:
– Approriate resources
– Compliance with specification objectives (cost-quantity-quality-time scales)
– Compliance with SOPs
– Amendment management
– Incident management
– Risk follow-up
3. Verification
Monitoring the processes:
– Internal audits
– Efficacy of corrective and preventive actions
– Measuring client satisfaction
– Quality indicators
4. Continuous improvement
Improving processes and practices based on factual elements stemming from monitoring